Fulfilment Policy

At Orbital Payroll Group, our goal is to provide accurate, timely, and compliant payroll services to meet the needs of your business. Our fulfilment policy outlines the standards we uphold in delivering these services, as well as our refund and cancellation policies.

1. Service Fulfilment:

1.1. Scope of Services:

We are committedto delivering comprehensive payroll solutions, including but not limited to payroll calculations, tax filings, payment processing, and report generation.

1.2. Delivery Timelines:

• Payroll schedules are agreed upon during the onboarding process.
• All payroll tasks will be completed and delivered in accordance with the established schedule unless otherwise communicated.

1.3. Accuracy Guarantee:

We strive for accuracy in all payroll calculations and filings. In the unlikely event of an error caused by our team, we will promptly investigate and resolve the issue at no additional cost to the client.

1.4. Client Responsibilities:

Clients are responsible for providing accurate and complete information by the agreed-upon deadlines. Delays or inaccuracies in data provided may impact our ability to fulfil services in a timely manner.

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2. Refund Policy:

2.1. Eligibility for Refunds:

Refunds may be issued in the following circumstances:

• Errors in payroll processing caused by Orbital Payroll Group Ltd and its subsidiaries, that result in financial losses to the client.
• Services not rendered due to unforeseen circumstances on our part.

2.2. Non-Refundable Situations:

Refunds will not be provided for:

• Client-provided errors or incomplete information.
• Services completed and delivered as per the agreement.

2.3. Refund Process:

Clients requesting a refund must submit a written request within 30 days of identifying the issue. Refunds will be reviewed and processed within 14 business days of approval.

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3. Cancellation Policy:

3.1. Service Cancellation:

Clients may cancel their payroll services by providing written notice at least [Insert Notice Period, e.g., 30 days] prior to the desired cancellation date.

3.2. Cancellation Fees:

• If a client cancels within the notice period, no cancellation fees will apply.
• Cancellations made with less than the required notice may incur a fee equivalent to [Insert Percentage or Flat Amount] of the monthly service charge.

3.3. Outstanding Obligations:

Any outstanding invoices or fees for services rendered up to the cancellation date must be settled prior to termination.

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4. Modifications to the Policy:

Orbital Payroll Group Ltd and its subsidiaries reserves the right to update this fulfilment policy as needed to reflect changes in our business operations or regulatory requirements. Clients will be notified of any significant updates.